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Job Profile
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a full-time Lead Teller within PNC's Retail Branch organization, you will coach Tellers on customer service skills and supervise conversations that enable referral opportunities for PNC products.
You will also greet customers in the lobby, educate customers on new technology, supervise customer transactions, and assist with outbound calling initiatives.
This position will be based in Loves Park, IL at the Loves Park retail banking branch.
Job Description
Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during the customer interaction and refers as appropriate.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
Assists the Branch Manager in performance management and new hire selection processes.
Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :
ability to process information with high levels of accuracy.Addressing Customer Needs - Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.
Coaching Others - Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
Digital Awareness - Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Fraud Detection and Prevention - Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Matrix Management - Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems;
ability to apply this knowledge appropriately to diverse situations.Understanding Customer Needs - Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 1 years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree
Additional Job Description
Benefits
back-up child / elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com >
New to PNC.
Disability Accommodations Statement :
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO) :
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Full Time
Banking
$33k-40k (estimate)
04/29/2024
06/28/2024
rattech.net
Pittsburgh, PA
<25
Banking
The job skills required for Lead Teller include Coaching, Customer Service, Effective Communication, Communication Skills, Problem Solving, Retail Banking, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Teller. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Teller. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Teller positions, which can be used as a reference in future career path planning. As a Lead Teller, it can be promoted into senior positions as a Teller Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Teller. You can explore the career advancement for a Lead Teller below and select your interested title to get hiring information.
If you are interested in becoming a Lead Teller, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Lead Teller for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Lead Teller job description and responsibilities
A lead teller oversees the bank teller staff to ensure customers receive friendly and efficient service.
01/14/2022: Norwich, CT
Lead Teller efficiently processing financial transactions and assisting customers, refer customers to banker when opportunity arises.
02/13/2022: Chattanooga, TN
Lead tellers must be able to manage multiple tasks at once while maintaining an eye on the big picture.
03/06/2022: Paramus, NJ
They may also be responsible for the training of new tellers and the supervision of tellers on their shift.
03/04/2022: Rochester, NY
Trained and coached other team member bank tellers with product knowledge, referrals, and ensured they met their performance goals.
03/15/2022: Milwaukee, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Teller jobs
View more details on Lead Teller salaries across the United States.
01/11/2022: Stamford, CT
Leads tellers can earn certifications to gain more practical knowledge of their responsibilities, test their professional skills and further advance their career.
03/05/2022: Rock Island, IL
Add any relevant awards or achievements.
03/13/2022: Greenville, SC
Volunteer for more responsibility.
02/28/2022: Gainesville, FL
Good and accurate cash handling skills will help lead tellers to be successful.
03/27/2022: Raleigh, NC
Step 3: View the best colleges and universities for Lead Teller.